Fault Logging and Reporting to City of Johannesburg

Dear Residents

Please find below methods of logging your service issues with the City of Johannesburg.

If after the service time indicated below your query hasn't been attended to, please be in touch stating the reference number, date logged and detail.

City Service	Type of Issues	Turn Around Time	How to Contact
Joburg Water	Water Burst	2 days	During Office Hours & Weekends 8am to 4pm: Email: customerservice@jwater.co.za OR SMS 0826532143. All other times 011 375 5555, Option 3.
	No Water	1 day
	Sewer Leak/Blockage	1 day
	Meter Leak	4 day
	Fire Hydrant Leak	2 days
	Bees in meter box	3 days
City Power	No Power to area/property	4 hours	All Hours: www.citypower.co.za click "Fault Logging" OR on mobile phone http://citypower.mobi. If unable to log yourself, suggest that someone who has PC access logs it ELSE use call centre 011 375 5555, Option 2
	1 Phase not working	4 hours
	Intermittent Power	4 hours
	Illegal Connection	5 days
	Dangerous Situation	Immediate
	Street Light not working	7 days
	Faulty Meter	5 days
Joburg Roads Agency	Pothole	3 days	Email: hotline@jra.org.za OR call 011 375 5555
	Manhole Cover missing	2 days
	Blocked kerb inlet	3 days
	Road Collapse	Immediate to make safe
	Street Sign damaged	5 days
	Street Sign missing	5 days
	Traffic Signals All Out	Usually 1 day
	Traffic Signal Flashing	1 day
	Traffic Signals Bulb Out	3 days
City Parks	Cutting of Park	Dependant on season/time of year	Call the call centre 011 375 5555
	Cutting of Tree
Revenue/Account Query	Incorrect Account	Dependant on type of revenue query and billing cycle	Call the call centre 011 375 5555 or email statements@joburg.org.za
	Incorrect Billing
	No Account Received
Law Enforcement	Traffic Violations	Dependant on incident/circumstance and resources available	Call the EMS/JMPD call centre 011 375 5911
	Noise
	Dumping
	Motor Vehicle Accident
	Vagrants
Pikitup	New/additional bin request	48 hours	Call the call centre 011 375 5555
	Bin stolen (need case #)	48 hours
The above are guidelines of turnaround time and depending on several factors issues may or may not be resolved in the time frame stated above.
Be sure to state the exact type of problem so to ensure that it is logged correctly.

Kind Regards,

David Potter
City of Johannesburg
Ward Councillor - Ward 102
Email: david@oursuburb.co.za
Ph: 0828859688

City of Joburg Account Queries. 011 375 5555 (Option 1) or Visit www.joburg.org.za E-Services for current and historic statements
Power related problems (non billing). visit www.citypower.co.za click "Fault Logging" (bottom left)
Report a burst pipe when you see it. email: customerservice@jwater.co.za
Emergencies & JMPD. 011 375 5911

Should you wish to get intouch, please reply to this email or give me a call on 082 885 9688. I will be keeping all residents of Ward 102 updated via this email newsletter. Thank you for your support, remember to get out and vote on 18 May 2011. You get the Government you vote (or don't) vote for! Regards, David Potter DA Randburg Ward 102 Candidate Ward 102 Suburbs: Blairgowrie (part), Bordeaux, Ferndale (part), President Ridge, Willowild, Hurlingham Manor, Bryanston (part), Fontainebleau, Moret, Malanshof, Ruiterhof, Mill Hill, Country Life Park & Randburg CBD

Urgent Look Out from Fontainebleau Residents Association

The following vehicle has been spotted at three break-ins in the last 48 hours in the Robinhills and Fontainebleau area:

GOLD TOYOTA COROLLA SEDAN OLD SHAPE- TTW 013 GP FOUR BLACK MALES

PLEASE PHONE THE SECTOR VEHICLE 071 675 6049 SHOULD YOU SEE THIS VEHICLE, THE OCCUPANTS ARE ARMED.

Comms from Blairgowrie Community Association (29.05.2011)

From: Blairgowrie Community Association [mailto:info@myblairgowrie.co.za]


Sent: 29 May 2011 13:30

To: Mailing List Recipients

Subject: CRIME Alert: Willowvale Rd / Branch Rd - attempted electric cable theft



Dear Residents.



Have you saved / memorised these numbers?

Linden SAPS Sector 1 Vehicle - 071 675 6044 (including Pine Park and Wendy and Hillcrest Avenues in Craighall)

Securitas - 011 792 4000

Randburg SAPS Sector 1 Vehicle - 071 674 7115 (area between Republic and Selkirk)



1. Willowvale Rd near Branch Rd - attempted electric cable theft. A resident writes: (email edited)

Late the night of Sat 28th May, or early Sun morning the main earth cable on Willowvale near the intersection with Branch was cut. The culprits must have been interrupted because the cable was hanging and partially obstructing the street when I went to have a look on Sun morning.



Residents, please be on the lookout for any weird-looking long poles with hacksaw blades attached. The culprits normally stash their cable saws in the bushes or even in thick ivy on the pavement. If you see such a device then either alert Quemic (they catch cable thieves) on 011 490 7553. Securitas has a working relationship with Quemic and can also be alerted on 011 792 4000.



By the way, my electrician advised me not to use any appliances (unless absolutely necessary) when the earth cable is out, and that is best to keep the mains switch at your distribution board off until the earth cable has been reconnected.



2. Please register on Mobilitate / CrimeSpotter to receive FREE crime related SMSs.

* You DO NOT need to be a Facebook member to join.

* If you encounter any difficulties, please email infoza@crimespotter.co.za with your queries.

* I will be able to provide limited assistance by appointment.

* Once you have registered, you need to join the Blairgowrie Community Association CPF. Make sure you have enabled AND verified your cell phone number.



TO REGISTER:

How to become a CrimeSpotter Member:



. Open http://www.crimespotter.co.za

. Click on "sign up"

. Enter your details:

1. Display name

2. Email address

3. Username

4. Password

5. Password (again for verification)

6. Complete the Captcha

(Should you be unable to read the text, simply click on arrows to get a new

image)

. Click on "I Agree, Create My Account"

At this point, Mobilitate will send you an activation email.

. Click on the link provided in the email.

. From here, Click on "sign in"

. Enter your username and password and click on "Sign in"



TO JOIN THE BLAIRGOWRIE COMMUNITY ASSOCIATION CPF

How to join a CPF:



. Search for your CPF by entering the area your CPF is located in and

click on "search for my CPF"

. A second option is to scroll down on the page to the "Most Active

Community Policing Forums" heading and click on the CPF once you have located it.

At this point you should see You are not a member of this CPF.

. Click on "Join this CPF"

. Enter your details:

1. Full name (should already be displayed but can be edited)

2. Email address (should already be displayed but can be edited)

3. Contact number

4. Address

5. Click on "request"

At this point, a CPF manager will need to approve or deny your request.

. Once approved, you will have access to that CPF



(Please note that you can only belong to one (1) CPF at a time)



TO VERIFY / ENABLE YOUR CELL NUMBER

How to activate your cell phone number:



. Log in to Mobilitate

. Click on "my settings" located at the top of the page

. Click on "Crime alert settings"

. Enter your cell phone number in the provided field

. Click on "Save"

At this point, a new option becomes available stating 'Not verified'

. Click on "Send verification SMS"

Depending on your service provider, you should receive an SMS on the number specified.

. Reply to that SMS with "Yes"

Once the number has been processed, you will receive a second SMS stating that your account has been activated

. Hit the F5 key located on your keyboard

You should see Verified now.

. Tick the box located next to "Receive crime alerts via SMS"

. Click "Save"

You will now receive sms alerts from your CPF.



Regards



Linus

Communications from Blairgowrie Community Association

Hi all,

Received this in my mail box, FYI.

N

-------------------------------------------------------------------------------------

From: Blairgowrie Community Association [mailto:info@myblairgowrie.co.za]
Sent: 26 May 2011 18:27
To: Mailing List Recipients
Subject: Securitas Weekly SAPS Report (and please 'ignore' load shedding email)

Dear Residents.

Have you saved / memorised these numbers?

Linden SAPS Sector 1 Vehicle - 071 675 6044 (including Pine Park and Wendy and Hillcrest Avenues in Craighall)

Securitas - 011 792 4000

Randburg SAPS Sector 1 Vehicle - 071 674 7115 (area between Republic and Selkirk)

Attached to this mail is the weekly Securitas report back of the Crime Combating Forum at SAPS this morning.  Congratulations on the more than 20 arrests made in conjunction with SAPS!  To join Securitas, please contact Hayley or Sylvan on 011 792 4000.

·        Please ignore the viral email doing the rounds about load shedding.  The schedule is authentic, but will ONLY come in to play if the demand for electricity is more than the supply.  Please use electricity sparingly and let’s avoid load shedding.

Kind Regards

Linus Muller

Blairgowrie Community Association: Head Of Communications

071 345 0209 

Building of Telecommunications Infrastructure

Hi all,

Please see mailshot below detailing Eagle Services' installation of optic fibres in our suburb and potential disruptions to traffic.

Regards,
Norwin

Pamphlet Distribution

Was nice to see the active efforts in our precinct to distribute pamphlets.  Keep up the good work everyone!

Possible Child Abduction Attempt at Brightwater Commons

Hi all,

Below is an email that found its way to me from Nikki of RAC.  Please read.

N

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hi,


I was wondering if you could help. My husband and I suspect that our little girl (who is now 2 years and 10 months) was being watched for a possible abduction on Saturday afternoon (5th of Feb) at the Brightwater Commons.

I would like to give you all the details and then if possible if you could forward this to everyone in the RAC committees to get as many parents informed of how easily this could happen.

THE DETAILS:

We were sitting in the promotional area at the Brightwater Commons where kiddies' scooters were available for hire within the small area under the roof. We were watching our daughter with the other kids racing around the area, which was that day enclosed with benches for parents to sit on. There were quite a few kids and parents within the area.

We did not notice the two Indian men sitting on the next bench to our left until we noticed our daughter keep looking at them as she made her way around the circle. We noticed one of the men waving and smiling at her. She was very aware of them and as they seem to make eye contact with her every time she came around. Both my husband and I became weary right away and started to watch the men quite closely.

My husband noticed that one of the men had taken out a small digital camera and had placed the camera low on his lap pointing the lens at my daughter and he seemed to follow her with the camera as she came past again. Both my husband and I stared at the two men quite obviously and he put the camera away.

A few minutes later (2-3 minute) an Indian couple (seemly unrelated to the two men) approached us and asked us about our daughter. Things like how old she was and said how cute she was. They proceeded to tell us the reason for all the questions was that they had an 18 month old daughter and were wondering if their daughter could use the scooters as well. A very strange question for a parent because all mothers and fathers know if their child was capable of any activity or not. That and they did not have a child with them.

What made it even more suspicious was where they stood in relation to trying to talk to us.

They had positioned themselves directly behind us, while we were sitting on the bench, forcing me to turn all the way around to look at them. There was ample space to stand next to the bench for a more polite conversation.

My husband just ignored them as he was very uneasy about everything and stood up to watch our daughter and the men in a more aggressive manner. As soon as he did the couple talking to me said thanks and walked away and the two men next to us got up and walked away.

We really do suspect that this was an attempt to distract us. There are many exits and the flea market stalls are not even 5 meters behind us where there was ample place to hide and change her to make her unrecognizable in a short space of time.

DESCRIPTION OF THE TWO MEN

1) the one was between the ages of 35-40. He was slightly balding with shortly cut hair. Slightly over weight around the midriff. Deeply set eyes with an overhanging brow.
2) The second was no older than 35 and had a short back and side but a longer cut hair / long fringe. Quite a friendly face and thinner build to the other. The camera he carried was a small digital camera silver. Very similar looking to the Sony cyber shot.  http://www.techgadgets.in/digital-cameras/2007/29/sony-cyber-shot-s730-digital-camera-introduced-in-europe/

http://www.ubergizmo.com/photos/2007/1/new-sony-cybershot.jpg

This has really shaken my husband and me up. If this was an attempt and we had not paid attention, the last few days may have turned out very different.

The thought of my daughter being abducted and ending up in some child pornography ring makes me sick to my stomach. And I just want to make as may people aware of the methods that these people may use to distract you or make your child "available" to them to take. We really did a false sense of security, not that we didn't watch our daughter at all times, but we did not even think to suspect anyone at that time.

Nikki Griffiths

Website: www.rac.org.za

From The eblockwatch team - ROBINDALE - Crime Alert - Street Corner Beggars, Cor Boundary & Bram Fischer

Date Reported: 2011-02-17 11:10:12


Incident Date: 2011-02-17 08:00:00

Reported By: adri

Type Crime Alert

Area: GAUTENG, RANDBURG, ROBINDALE

Description:

The "blind" beggars on street corners are exploited by syndicates who would monitor and guard the beggars. They will loiter some distance away from the beggars and be in contact with the beggar via cell phone. These syndicates also serve to be lookouts for criminals in neighborhoods and should not be allowed to operate as this constitutes loitering. It is the reponsibility of Metro poloice to remove these criminals from our doorsteps. Please do not support crime by enabling criminals access to our neighborhoods.

Crime Escalating - Message from Mulbarton Street

Hi all,

This is from Debbie who is street captain of Mulbarton Street in Robin Hills.  Very very good advice indeed.

Rgds,
Norwin

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hi residents

We have had an increase in violent crimes this last week. Linden is one of the sectors that were affected as I am sure you saw in “The Randburg Sun”, but our sector alone has had 2 armed robberies, 1 attempted hi-jacking and an assault on an elderly lady in the last week!!! This is apart from house breaking and theft out of motor vehicles.

We were told in no uncertain terms at yesterday’s ECCF meeting that something has to be done! We have now been given a second vehicle in all sectors and they are in radio contact, however it is up to the community to also take responsibility for their safety.

It has become apparent that residents are complacent and are:

a. Not arming their alarms;
b. Not checking that their alarms are working;
c. Leaving laptops, bags etc visible in their vehicles;
d. Waiting in their vehicles on pavements;
e. Leaving front gates, doors and security gates open!!!!!!!

In the times we live in, it is unacceptable and unfair to expect the police to be everywhere at once, hence our huge drive of getting people onto the database. Please, could I urge you to speak to your neighbours, make them aware of the sector vehicle and the protocol and to get their names onto our database.

The message of Sector Policing needs to reach EVERYONE – so speak to your colleagues, family and friends! They can phone their nearest police station, give them their physical address and get the Sector vehicle number that applies to them.

If you have elderly neighbours, please speak to them about security – they are soft targets!!

Thanks to everyone who has sent through information and for those people who have been aware of what’s going on in their area and contacted the Sector vehicle!

Take care,
Debbie

Safety hints from SAPS Webpages compliments eBlockwatch

Safety Awareness in a Vehicle

 

• Ensure that your vehicle is in a good condition when you plan to go on a journey.
• Ensure that the fuel tank of your vehicle always has sufficient fuel.
• Always lock your vehicles doors and keep the windows closed.
• Do not leave your vehicle unlocked, even if you think you will be away for only a minute.
• Avoid to stop at remote places.
• Park your vehicle in places that are well lit.
• If a stranger wants to talk to you while in your vehicle, do not open the window wide -only 5 cm is enough to have a discussion.
• If something seems suspicious, do not talk to strangers, rather be rude and drive away.
• Limit your trips at night or at least take someone along with you.
• Vary the route you travel to work and back, if this is possible.
• If approached by a stranger while in your car, drive off if possible or press your hooter to attract attention.
• If strangers loiter near or at your driveway, rather drive past. If they loiter for a long time, report it to your nearest police station.
• Car jackers may stage a minor accident so they can approach your car.
• If your car is bumped from behind and you do not feel comfortable with the individual(s) involved in the situation, drive to the nearest police station for help.
• Do not reach for your purse or valuables. Leave everything behind if forced from the car.
• Your life is more valuable than your possessions.
• Do not resist, especially if the thief has a weapon.
• Give up your vehicle with no questions asked and move away.
• A lift club limits the risk of becoming a victim of crime.
• Do not give strangers a lift.
• A gear lock is an affordable and a very effective anti-theft device.
• If possible, put up a mirror against the front wall of your garage to see if someone is following you into the garage.
• Do not open your garage doors before your gates are closed.

 

Safety Awareness When Parking/Driving Your Vehicle

 

• Avoid parking your motor vehicle where there are no security officers guarding other cars.
• Do not leave your firearm in the motor vehicle's glove compartment (cubbyhole) or anywhere in the vehicle when you park the vehicle (this is against the law!).
• Make sure that all the doors and windows are properly locked when you park your car.
• Valuable items like a laptop and camera should be put in the boot of your car.
• Be aware of people coming to you and informing you that you have a flat tire, the intention can be to steal items that they see inside the car or rob your car.
• Always close your windows when driving in the city centre.
• Do not open your windows for hawkers along the road and at the robots.
• Keep the doors locked and windows closed at all times.
• Do not use a cellular phone unless you have a hands-free kit.
• Lock your valuables in the cars boot before departure.
• At night, park in well-lit areas.
• If in doubt about the safety of an area, phone a police station for advice.
• Practice the same prevention skills you apply in parking lots or garages at home.
• Become familiar with your route before you start the trip.
• Get a map of the route and study it.
• Store luggage in the cars boot where it is out of sight.
• Do not leave your goods/valuable items visible in the car.
• Do not leave your handbag/briefcase visible in the car.
• Do not leave your keys in the ignition.
• Always lock the doors and close the windows when getting out of the car.
• Remove detachable radios and the radio's face when getting out of the car.
• Try to fit an alarm and/or anti-theft device in your car.
• Have your keys ready in your hand as you approach your car, especially if they are difficult to find in your handbag.
• Parking lots with a parking attendant or supervision/ someone patrolling are best, otherwise try to park in locations that are well lit and/or well populated and not crowded by bushes or buildings where offenders might hide.

Road Safety: Aggressive Driving Behaviour 

 

The followings aspects might trigger aggressive behaviour:

• Following too close to the vehicle in front.
• Passing vehicles on the right.
• Cutting in and out of traffic and failing to signal while engaging in multiple lane changes.
• Crossing safety markings while merging onto ramps.
• Failing to yield at ramps and intersections.
• Violating railroad crossings.
• Displaying or using a weapon.
• Displaying aggressive or obscene gestures.
• Slow moving traffic in fast lanes, etc

The following hints are applicable:

 

• Do not react to provocation.
• Stay away from erratic drivers.
• Avoid eye contact with an aggressive driver.
• Use your hooter sparingly.
• Do not flash your headlights.
• Do not make obscene gestures.
• Do not change lanes without using your indicator.
• Do not drive too close to the vehicle in front of you.
• Do not block lanes

Missing Person - Amy Jackenlee (last seen 04.02.2011)

The station received a missing person report.


On Friday 2011-02-04 Amy Jackenlee was last seen by her daughter at their guest house at +- 20:00.

The daughter then tried to contact her mother on Saturday without success. On Sunday morning she received a call from the gardener that was working at the guesthouse.

When she arrived at the house her mothers car was gone as well as a laptop and cell phone and a small portable radio/CD. They contacted the police, a full forensic investigation was done at the premises.

The vehicle a red Ford Fiesta (old shape 2003) reg nr MGZ641GP is also missing. No tracking device on vehicle. Missing person case was opened and is being investigated by the Linden Detectives.

We are also looking for a white male with short blond hair 1.9 meters tall very skinny who alleges he is from the USA that can help with the investigation.

Any information can be communicated with the investigating officer W/Off Hiepner 0826241235