Dear Residents
Please find below methods of logging your service issues with the City of Johannesburg.
If after the service time indicated below your query hasn't been attended to, please be in touch stating the reference number, date logged and detail.
Type of Issues | Turn Around Time | How to Contact | |
Joburg Water | Water Burst | 2 days | During Office Hours & Weekends 8am to 4pm: Email: customerservice@jwater.co.za OR SMS 0826532143. All other times 011 375 5555, Option 3. |
No Water | 1 day | ||
Sewer Leak/Blockage | 1 day | ||
Meter Leak | 4 day | ||
Fire Hydrant Leak | 2 days | ||
Bees in meter box | 3 days | ||
City Power | No Power to area/property | 4 hours | All Hours: www.citypower.co.za click "Fault Logging" OR on mobile phone http://citypower.mobi. If unable to log yourself, suggest that someone who has PC access logs it ELSE use call centre 011 375 5555, Option 2 |
1 Phase not working | 4 hours | ||
Intermittent Power | 4 hours | ||
Illegal Connection | 5 days | ||
Dangerous Situation | Immediate | ||
Street Light not working | 7 days | ||
Faulty Meter | 5 days | ||
Joburg Roads Agency | Pothole | 3 days | Email: hotline@jra.org.za |
Manhole Cover missing | 2 days | ||
Blocked kerb inlet | 3 days | ||
Road Collapse | Immediate to make safe | ||
Street Sign damaged | 5 days | ||
Street Sign missing | 5 days | ||
Traffic Signals All Out | Usually 1 day | ||
Traffic Signal Flashing | 1 day | ||
Traffic Signals Bulb Out | 3 days | ||
City Parks | Cutting of Park | Dependant on season/time of year | Call the call centre 011 375 5555 |
Cutting of Tree | |||
Revenue/Account Query | Incorrect Account | Dependant on type of revenue query and billing cycle | Call the call centre 011 375 5555 or email statements@joburg.org.za |
Incorrect Billing | |||
No Account Received | |||
Law Enforcement | Traffic Violations | Dependant on incident/circumstance and resources available | Call the EMS/JMPD call centre 011 375 5911 |
Noise | |||
Dumping | |||
Motor Vehicle Accident | |||
Vagrants | |||
Pikitup | New/additional bin request | 48 hours | Call the call centre 011 375 5555 |
Bin stolen (need case #) | 48 hours | ||
The above are guidelines of turnaround time and depending on several factors issues may or may not be resolved in the time frame stated above. | |||
Be sure to state the exact type of problem so to ensure that it is logged correctly. | |||
Kind Regards,
David Potter
City of Johannesburg
Ward Councillor - Ward 102
Email: david@oursuburb.co.za
Ph: 0828859688
City of Joburg Account Queries. 011 375 5555 (Option 1) or Visit www.joburg.org.za E-Services for current and historic statements
Power related problems (non billing). visit www.citypower.co.za click "Fault Logging" (bottom left)
Report a burst pipe when you see it. email: customerservice@jwater.co.za
Emergencies & JMPD. 011 375 5911
Should you wish to get intouch, please reply to this email or give me a call on 082 885 9688. Ward 102 Suburbs: |
