02 August, 2011

Fault Logging and Reporting to City of Johannesburg

Dear Residents

Please find below methods of logging your service issues with the City of Johannesburg.

If after the service time indicated below your query hasn't been attended to, please be in touch stating the reference number, date logged and detail.

City Service

Type of Issues

Turn Around Time

How to Contact

Joburg Water

Water Burst

2 days

During Office Hours & Weekends 8am to 4pm: Email: customerservice@jwater.co.za OR SMS 0826532143. All other times 011 375 5555, Option 3.

No Water

1 day

Sewer Leak/Blockage

1 day

Meter Leak

4 day

Fire Hydrant Leak

2 days

Bees in meter box

3 days

City Power

No Power to area/property

4 hours

All Hours: www.citypower.co.za click "Fault Logging" OR on mobile phone http://citypower.mobi. If unable to log yourself, suggest that someone who has PC access logs it ELSE use call centre 011 375 5555, Option 2

1 Phase not working

4 hours

Intermittent Power

4 hours

Illegal Connection

5 days

Dangerous Situation

Immediate

Street Light not working

7 days

Faulty Meter

5 days

Joburg Roads Agency

Pothole

3 days

Email: hotline@jra.org.za
OR call 011 375 5555

Manhole Cover missing

2 days

Blocked kerb inlet

3 days

Road Collapse

Immediate to make safe

Street Sign damaged

5 days

Street Sign missing

5 days

Traffic Signals All Out

Usually 1 day

Traffic Signal Flashing

1 day

Traffic Signals Bulb Out

3 days

City Parks

Cutting of Park

Dependant on season/time of year

Call the call centre 011 375 5555

Cutting of Tree

Revenue/Account Query

Incorrect Account

Dependant on type of revenue query and billing cycle

Call the call centre 011 375 5555 or email statements@joburg.org.za

Incorrect Billing

No Account Received

Law Enforcement

Traffic Violations

Dependant on incident/circumstance and resources available

Call the EMS/JMPD call centre 011 375 5911

Noise

Dumping

Motor Vehicle Accident

Vagrants

Pikitup

New/additional bin request

48 hours

Call the call centre 011 375 5555

Bin stolen (need case #)

48 hours

The above are guidelines of turnaround time and depending on several factors issues may or may not be resolved in the time frame stated above.

Be sure to state the exact type of problem so to ensure that it is logged correctly.

Kind Regards,

David Potter
City of Johannesburg
Ward Councillor - Ward 102
Email: david@oursuburb.co.za
Ph: 0828859688

City of Joburg Account Queries. 011 375 5555 (Option 1) or Visit www.joburg.org.za E-Services for current and historic statements
Power related problems (non billing). visit www.citypower.co.za click "Fault Logging" (bottom left)
Report a burst pipe when you see it. email: customerservice@jwater.co.za
Emergencies & JMPD. 011 375 5911

Should you wish to get intouch, please reply to this email or give me a call on 082 885 9688.
I will be keeping all residents of Ward 102 updated via this email newsletter.


Thank you for your support, remember to get out and vote on 18 May 2011.
You get the Government you vote (or don't) vote for!

Regards,
David Potter

DA Randburg Ward 102 Candidate

Ward 102 Suburbs:
Blairgowrie (part), Bordeaux, Ferndale (part), President Ridge, Willowild, Hurlingham Manor, Bryanston (part), Fontainebleau, Moret, Malanshof, Ruiterhof, Mill Hill, Country Life Park & Randburg CBD

2 comments:

Council Solutions said...

For all billing and other municipal issues, councilsolutions@gmail.com or 0789412241

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